Annual Maintenance Contracts (AMC) for Computers & IT
Compare per-call repair with non-comprehensive and comprehensive AMC plans, see what each covers, and pick the one that fits your office in Mumbai or Thane.
An Annual Maintenance Contract (AMC) keeps your IT infrastructure running smoothly all year — predictable cost, predictable response time, and a single trusted partner for every issue. Instead of paying for each breakdown as it happens, you pay a fixed yearly charge and we take responsibility for keeping your desktops, laptops, servers, printers and network healthy.
Bhoomi has been maintaining computers for offices in Mumbai and Thane since 2002. Our AMCs are sized to your machine count and service-level needs, so a five-PC shop and a fifty-seat office each get a plan that makes sense.
What's Covered
- Preventive maintenance: scheduled health checks, cleaning, and tuning to prevent failures before they happen
- Breakdown support: on-site and remote troubleshooting with priority response for AMC customers
- Hardware repairs: diagnosis and repair of desktops, laptops, printers, networking gear, and peripherals
- Software support: OS issues, driver updates, antivirus, patch management, and configuration
- Standby spares: ready-to-deploy spare components to minimise downtime
- Reporting: regular service reports and an asset register for full transparency
Per-Call vs Non-Comprehensive vs Comprehensive AMC
The three ways we can look after your computers, side by side.
| What you get | Per-Call Repair | Non-Comprehensive AMC | Comprehensive AMC |
|---|---|---|---|
| Pricing | Charged per visit plus parts | Fixed yearly charge, labour only | Fixed yearly charge, parts and labour |
| Scheduled preventive visits | Not included | Included | Included |
| Breakdown calls | Charged per visit | Included, priority response | Included, priority response |
| Hot-line and remote support | Not included | Included | Included |
| Spare parts | Charged as used | Charged as used, at quoted rates | Included for covered components |
| Standby units during repair | Not included | Subject to availability | Included |
| Antivirus, patch and OS maintenance | On request, charged | Included | Included |
| Service reports and asset register | Per-visit report | Included | Included |
| Best suited for | Homes and very small offices | Offices with newer machines under OEM warranty | Offices with older machines or zero-downtime needs |
Consumables such as printer cartridges, toner, batteries and keyboards, and damage from power surges, liquid spills or physical accidents are normally excluded from all plans and quoted separately. Software licences are always the customer's own.
How an AMC Works
1. Site Survey
We list every machine, printer and network device at your office and note its age, warranty status and condition.
2. Plan & Quote
You get a written proposal with the plan type, response time, visit schedule and a fixed annual charge for the listed assets.
3. Scheduled Visits
Preventive maintenance visits happen on a fixed calendar. Breakdown calls in between are handled on priority.
4. Reports & Renewal
Every visit is logged against your asset register. At year-end we review the register with you and renew with any changes.
AMC Questions, Answered
How is the AMC charge calculated?
The charge is based on the number and type of machines covered, their age, and the plan you choose. Comprehensive plans cost more than non-comprehensive ones because spare parts are included. Servers and printers are priced separately from desktops and laptops. We give you a fixed figure for the year after a site survey.
Can machines still under manufacturer warranty be added?
Yes. For machines under OEM warranty, a non-comprehensive AMC is usually the better value: we handle diagnosis, software issues, preventive maintenance and coordination with the manufacturer, while the warranty covers parts.
What response time can we expect?
The response time is written into your contract and depends on your location and plan. AMC customers are always attended to before per-call customers, and many software and network problems are resolved remotely without waiting for a visit.
Can we add or remove machines during the year?
Yes. New machines can be added to the asset register at a pro-rata charge, and retired machines are removed at renewal.
Do you offer a resident engineer as part of the AMC?
Yes. For larger offices we can station an engineer at your premises full-time or on fixed days as part of the contract. See the Computer Repair & Maintenance page for details.